Raising concerns and whistleblowing

If someone is at risk now

If someone is in immediate danger, call 999. A website form is not an emergency reporting service. For an adult safeguarding concern, use the relevant local authority's safeguarding route as well as any appropriate care-service contact.

Raising a concern with Queensway

You can contact the office and ask for a manager, or use Email Us Securely with a brief description of your concern. If it concerns the person you would normally contact, explain that you need another appropriate person to receive it.

Tell us what happened, when, who may be at risk and how we can contact you safely. Please do not send detailed care records or sensitive attachments through a general enquiry form. We can discuss a suitable way to provide evidence.

Workplace disclosures

Whistleblowing is a particular kind of workplace disclosure about wrongdoing in the public interest. It differs from an individual employment grievance or a service complaint. Legal protection depends on the circumstances and reporting route; this page cannot determine whether a disclosure qualifies.

Workers should use the organisation's current internal policy or seek independent advice if unsure. An appropriate prescribed body may be an external reporting option. The Care Quality Commission can receive concerns about regulated care, but it does not resolve individual employment disputes.

Privacy and follow-up

Explain if there is a reason your identity or contact details need particular care. We cannot promise absolute confidentiality: information may need to be shared to protect someone, investigate fairly or meet a legal duty.

If your concern is about your own experience of the service, the feedback and complaints page explains the general contact route.