Safeguarding and reporting a concern

Immediate danger

Call 999 if someone is in immediate danger or a crime is happening now. Do not wait for a response to a website form or WhatsApp message.

Raise a safeguarding concern

If you are worried about an adult's safety, contact the relevant local authority's adult safeguarding service using its current official contact information. You can also contact the police about a suspected crime; 101 is the non-emergency police number.

If the concern relates to Queensway's service, contact the office and ask for a manager. Explain briefly what has happened, who may be at risk and a safe way to contact you. A general form is not the place to upload confidential evidence.

In Birmingham, report adult safeguarding concerns to the council on 0121 303 1234. Its adult safeguarding page gives the current referral route and urgent out-of-hours contact. Call 999 for immediate danger; do not wait for a website reply.

Birmingham City Council: report possible adult abuse or neglect

Respectful information sharing

A person's wishes, communication needs and circumstances matter. Safeguarding information may need to be shared with appropriate professionals or authorities to protect someone or meet legal duties. Absolute confidentiality cannot be promised.

You do not need to investigate the concern yourself before asking for advice. Avoid putting yourself or another person at risk while gathering information.

Other concerns

The feedback and complaints page covers general service concerns. Workers raising a public-interest concern can also read the whistleblowing page and use the organisation's current policy or an appropriate independent advice route.