Professional and placement enquiries

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Professional and placement enquiries

Care and support in a UK home
Professional enquiries

Let’s talk about the support you need

Email Us Securely
Please send only a brief general enquiry. We will discuss a suitable secure route if sensitive referral information is needed.

Please do not include confidential medical information. This form is for general enquiries, not emergencies.

We use your details to respond. Read our privacy notice.

Care and support in a UK home

Tell us your name, role, organisation, contact details, the broad type of support and the general area involved. Please do not include the person's full clinical history, identifying care records or attachments in the public form.

We will establish whether the enquiry may fit our service and discuss an appropriate information-sharing route if a fuller assessment is needed.

The assessment may need to consider:

  • The adult's wishes, communication and decision-making support.
  • Care and support needs, strengths and relevant risks.
  • Accessibility, equipment and environmental requirements.
  • Clinical responsibilities and professionals already involved.
  • Compatibility and transition requirements for supported living.
  • Funding, timescales and the proposed arrangements.

We do not advertise automatic acceptance, guaranteed capacity or an emergency placement service. Availability and suitability depend on the individual assessment, staff skills and the proposed setting.

Please use the office as the point of contact. People’s homes are private; visits and introductions must be arranged appropriately.

For professionals and families

Considering a placement or support in Birmingham?

We welcome initial enquiries from social workers, local authorities, commissioners and representatives across the UK who are exploring care or supported living in Birmingham. Our office is in Stirchley. Suitability, the proposed location, availability and funding must be discussed and assessed before any arrangement is agreed.

1. Make an initial enquiry

Give your professional role, organisation, preferred contact details and a brief outline of the type of support and timescale. Do not upload care plans, medical records or identifying client information to a general enquiry or AI chat.

2. Discuss suitability privately

Our team will clarify the enquiry and arrange an appropriate private route for any detailed assessment information. We discuss the person's wishes, communication, support requirements and the involvement they want from others.

3. Agree the next steps

Where our service may be suitable, we explain assessment, funding and the proposed support arrangements. We confirm what is available and any limitations before a placement or care package starts.

Speak with our team

Call 0121 451 1464, Monday to Friday, 9am to 5pm, or make a professional enquiry. For service information, explore supported living, home care and our independent regulation information.