Contact us with a brief outline of the support needed, the general area and a safe way to reach you. You can enquire for yourself, with someone you trust or in a professional capacity. Please leave confidential records out of the first message.
We will talk about the type of support, the person's wishes and any important access or communication needs. We need to check availability and the limits of what our service can provide before progressing.
If appropriate, an assessment looks in more detail at needs, strengths, preferences, risks and existing professional involvement. We will explain what information is needed and how to share it appropriately.
Before support begins, discuss the plan, responsibilities, costs, funding, contact arrangements and what happens if needs change. For supported living, housing and care responsibilities also need to be clear.
A conversation or referral does not guarantee acceptance, a vacancy or a start date. Those details must be assessed and agreed.
People's wishes and needs can change. An agreed service should include a way to raise questions and discuss whether the support plan still fits. Tell us what is working and what needs attention.
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