Cookies and website preferences

What these technologies do

Cookies are small pieces of information stored by a browser. Similar technologies include local storage and session storage. A website may also process technical information when your device requests a page or security check.

Necessary functions can include keeping a form session secure, preventing repeated misuse and remembering privacy choices. A necessary technology must still be used proportionately and explained.

What this website uses

Optional analytics, marketing trackers and embedded social feeds are not enabled in this version of the website. The preferences control lets you reopen the information about essential technologies.

• __Host-QHCONTACTCSRF: a Secure, first-party, host-only session cookie used to protect the main contact forms from cross-site submissions. It is created when the contact interface is initialised and lasts for the browser session. It contains a random security value, not your message.
• QHCONTACTSESSID: a first-party session cookie retained for compatibility with older contact-form pages. It lasts for the browser session. Separate survey applications can use their own session and security cookies; check the notice on the relevant form.
• qh-essential-notice: first-party local storage that remembers acknowledgement of the essential-technology notice until you clear this website’s browser data.
• Cloudflare Turnstile: form-security checks process technical information to prevent automated misuse. Cloudflare may use strictly necessary security storage, including cf_clearance where applicable to its security checks. We do not enable a Turnstile security-rule bypass.
• Cloudflare serves and protects the website. Connection and security data are processed when pages are requested. Optional marketing, analytics and social-feed trackers are not enabled.

If optional services are introduced

Optional analytics, marketing or embedded media must be assessed before they are introduced. They should not run until the relevant choice has been made unless a specific legal exception applies and its conditions are met. Rejecting an optional service should leave the main information and contact routes usable.

If this changes, we will explain each new technology, its purpose and duration, and provide the relevant choices, including how to change or withdraw a choice.

Forms and third-party services

Spam protection may involve a third-party security check and processing of technical information. The contact form should identify the protection in use. Choosing a link to WhatsApp, a directory or another external website takes you to a service with its own policies.

A plain external link does not require the same background loading as an embedded social feed, map or review widget. The website should explain any embedded service that stores or accesses information on your device.

Browser controls and further information

Your browser can show and remove stored data or block particular technologies. Blocking necessary storage may affect forms and other functions. Removing a saved preference may mean you are asked to choose again.

For a question about a particular technology or privacy choice, contact us using Email Us Securely. Read the privacy notice for information about personal data and your rights.

Official CQC ratings and optional maps

The official CQC widget retrieves our public inspection information directly from the Care Quality Commission. Your browser connects to CQC to request the widget and related assets, sharing ordinary connection information. Social links connect to the selected service only when you follow them.

The contact-page map connects to Google Maps only after you choose to load it. Please read the relevant service privacy information when using these external services.