Website terms of use

About this website

The website is operated for Queensway Homes Ltd, company number 10922506, whose registered office is 95 Charlotte Road, Stirchley, Birmingham, B30 2BT. You can contact us through the contact page, by telephone or by post.

Please read these terms with the privacy and cookies information. Separate agreed terms apply to any care, support, housing or employment arrangement.

Information and service enquiries

Service descriptions are general information. They do not replace an individual assessment, professional advice or a written service agreement. We aim to keep information accurate, but availability, service suitability and arrangements need to be confirmed directly.

Sending a form does not create a care contract, confirm a placement or guarantee a response time. The website does not provide diagnosis, clinical treatment or an emergency service.

Using forms responsibly

Provide information you are entitled to share and keep it relevant to the enquiry. Do not submit unlawful, abusive, misleading or malicious material, attempt unauthorised access or interfere with the website.

Please leave highly sensitive information out of general enquiries. If you act for another person, explain your relationship or authority and respect their privacy.

Content, imagery and links

Website text, branding, design and images may be protected by intellectual-property rights. Viewing the site does not transfer those rights. Ask before reusing material beyond uses permitted by law.

Illustrative care scenes may show fictional people. They should not be treated as photographs of actual staff, clients or a particular property. Official ratings and external listings should be read in their original context.

Links to external services are provided for relevant information. Those services have their own terms and policies. A link does not imply that an external organisation endorses Queensway Homes.

Availability and legal rights

Access may be interrupted for maintenance, faults or reasons outside our control. We cannot guarantee that the website or an external service will always be available or free from error.

Nothing in these terms excludes liability that cannot lawfully be excluded or removes a person's statutory rights. If information is important to a decision, confirm the relevant details with us before relying on it.